Privacy Policy
Last updated:
This Privacy Policy explains how MB “Univendor” processes personal data when you visit maistomatai.lt, submit an enquiry form, use the solution calculator, contact us by email, phone or any other means regarding food vending machines, installation, service or related solutions.
1. Data controller
The data controller is:
MB “Univendor”
Company code: 307125696
VAT code: LT100017715917
Registered address: Laisvės pr. 78B-214, LT-05263 Vilnius.
IBAN: LT747300010193290818
Website: maistomatai.lt
Email: info@maistomatai.lt
Phone: +370 662 84724
For any questions regarding personal data processing, you may contact us using the details above.
2. What data we may process
Depending on how you use the website and what information you provide, we may process the following data:
| Data category | Examples |
|---|---|
| Contact details | name, surname, email address, phone number |
| Company details | company name, position, business area, city, planned location |
| Enquiry content | vending machine type of interest, product category, planned number of machines, installation place, preferred functions, comments |
| Calculator data | selected solution, configuration needs, service needs, software functions, installation type |
| Communication data | email content, information provided during calls or correspondence, replies to offers |
| Technical website data | IP address, device and browser information, time, visited pages, technical events, security logs |
| Consent data | cookie or marketing consent status, consent date and time, selected preferences |
We do not request or intentionally process special categories of personal data, such as health data, religion, political views or similar information, through the website.
3. Purposes, legal bases and retention periods
| Purpose | Data | Legal basis | Retention period |
|---|---|---|---|
| Responding to enquiries | contact details, company information, enquiry content | legitimate interest to respond to a request or steps prior to entering into a contract | up to 12 months after the last contact if no contract is concluded |
| Preparing an individual commercial offer | calculator and enquiry data, product, location and configuration information | steps prior to entering into a contract; legitimate interest in managing B2B sales | up to 24 months after the last contact if no contract is concluded |
| Performing a contract and service obligations | client, equipment, project, installation, service and warranty information | performance of a contract; legal obligations | during the contract period and as long as required by law or necessary for legal claims |
| Accounting | invoice, payment and contractual document data | legal obligation | as required by applicable accounting and tax laws |
| Website security | IP address, technical logs, security events | legitimate interest to protect the website and systems | usually up to 12 months, unless a longer period is needed to investigate an incident |
| Analytics | page visit and usage statistics | consent where non-essential cookies are used; or legitimate interest for anonymous technical statistics | according to the settings of the tool used and the cookie policy |
| Direct marketing | email address, name, company, consent data | consent or legitimate interest for existing B2B customers where permitted by law | until consent is withdrawn or the relevant marketing period ends |
Retention periods may be longer where necessary for the establishment, exercise or defence of legal claims, compliance with laws or dispute resolution.
4. Enquiry forms and solution calculator
The website may include contact forms and a solution calculator. The calculator is not a final price calculation tool. It is intended to collect initial information about your needs, product category, planned location, preferred vending machine type, software functions, service needs and other project parameters.
By submitting an enquiry, you understand that we may contact you by email or phone to clarify the information and prepare an individual offer.
5. Direct marketing
We send newsletters, promotional information or other direct marketing content only where we have an appropriate legal basis. This may be your consent or, where applicable, our legitimate interest in informing existing B2B customers about similar services.
You may opt out of marketing messages at any time by contacting info@maistomatai.lt or by using the unsubscribe link if it is included in the message.
6. Cookies and similar technologies
The website may use necessary technical cookies required for website operation, security, forms or consent management. Analytics, marketing or third-party cookies are used only where they are actually implemented and where an appropriate legal basis exists, such as your consent.
More detailed information is provided in the separate Cookie Policy.
7. Who may receive your data
Your personal data may be disclosed only to the extent necessary for the purposes described in this Policy. Possible recipients or processors include:
- website hosting and technical infrastructure providers;
- email, form, CRM or enquiry management service providers;
- IT maintenance, security and website administration partners;
- analytics or marketing tool providers, where such tools are used;
- payment, accounting, legal or business administration service providers;
- equipment manufacturers, suppliers or service partners where necessary for a specific offer, project, warranty or service matter;
- public authorities where we are legally required to provide data.
Processors must process personal data only according to our instructions and apply appropriate security measures.
8. Transfers outside the European Economic Area
We generally aim to use service providers operating in the European Union or the European Economic Area. However, some technology solutions, such as cloud, email, analytics, CRM or security tools, may involve transfers of data outside the EEA.
Where data is transferred outside the EEA, we aim to ensure that appropriate safeguards are applied, such as European Commission standard contractual clauses, an adequacy decision or another mechanism permitted by law.
9. How we protect data
We apply organisational and technical measures designed to protect personal data from unauthorised access, loss, alteration or disclosure. Such measures may include access restrictions, password protection, secure connection, access rights management, backups, system updates and supplier control.
No website or information system can be considered absolutely secure, and therefore we cannot guarantee a complete absence of risk.
10. Your rights
You have the following rights:
- to receive information about the processing of your data;
- to access your personal data;
- to request correction of inaccurate or incomplete data;
- to request deletion of data where grounds exist;
- to request restriction of processing;
- to object to processing where data is processed on the basis of legitimate interest;
- to withdraw consent where processing is based on consent;
- to request data portability where applicable;
- to lodge a complaint with a supervisory authority.
To exercise your rights, contact us at info@maistomatai.lt. We may ask you to confirm your identity where necessary to ensure data security.
11. Complaint to a supervisory authority
If you believe that your personal data is processed improperly, you may contact us at info@maistomatai.lt. You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate (vdai.lrv.lt).
12. Changes to this Policy
This Privacy Policy may be updated if the website, tools, services or legal requirements change. The latest version is published on maistomatai.lt.
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